Your holiday.
Your information.

Five Star Family Holidays is Nadia Qureshi’s family travel brand. This page explains the information used when you plan a holiday on this website.

Your holiday enquiry

The planner asks for your destination, dates, party size, children’s ages, budget, preferences and contact details. These help Nadia understand and reply to your request. Please do not include passport numbers, payment card details, medical records or children’s full names in the planner or chat.

When you choose to send an enquiry and agree to be contacted, your brief is sent to Nadia’s enquiry inbox and a copy is sent to your email using Resend. The current receiving inbox is nadiak84@outlook.com. The brand contact address is hello@5starfamilyholidays.com; use Nadia’s inbox while that mailbox is being connected.

Enquiries are used to respond to your holiday request, not to enrol you in a marketing list. You can ask Nadia to correct or delete your enquiry. Booking records may need to be retained separately by the provider for its contractual or legal obligations. The website does not create a customer account or store card details.

Drafts and downloads

If you choose to download your trip brief, the file is created on your device. Downloading does not submit an enquiry or reserve a holiday. Your browser may temporarily hold your entries while the planner is open; close the page when using a shared device.

Nadia, the AI concierge

The digital Nadia is an AI character, distinct from human travel adviser Nadia Qureshi. Live video is available only when explicitly enabled. Starting a live session connects your browser to Atmee and its real-time media service. Text you type and any microphone audio you choose to share are processed to provide the conversation. Your camera is not required.

Microphone access is requested only when you choose the microphone control. End the conversation to disconnect. AI suggestions are not confirmed prices, availability, bookings or travel advice. Nadia can help with planning; a provider or human adviser must confirm your arrangements. Read Atmee’s privacy information before starting a live session.

Booking and payment

Nadia reviews your holiday proposal before you are asked to make a booking commitment. After an approved quote is accepted and you agree to pay, you receive the official provider payment route. InteleTravel and the relevant suppliers manage their own checkout, necessary traveller information and booking records under their own privacy notices. Your travel payments go through the approved provider; this website and its AI concierge do not collect card details or charge you. Read InteleTravel’s privacy notice.

Website operation

Vercel hosts this website. Essential technical information such as IP address, request time and browser information may be processed to deliver pages and protect against abuse. The site does not currently load Meta advertising pixels or use advertising cookies. WhatsApp messaging is not yet connected; the prepared integration does not send messages.

Contact and choices

For a question about your information or to request access, correction or deletion, email nadiak84@outlook.com. Please use the same address you used for your enquiry so Nadia can identify the relevant correspondence. You can also contact the UK Information Commissioner’s Office at ico.org.uk.